DELIVERY POLICY

Delivery within 15 working days.

Free shipping* is only applicable in the Peninsula and Andorra. For orders to the Balearic Islands and Canary Islands, please contact us directly for an accurate quote for shipping and delivery. For deliveries outside the European Community, customers are responsible for customs duties and other taxes specific to their country.

For all orders shipped to Andorra, prices will be adjusted once you have entered your delivery address during the ordering process. On the next page, the price will be reduced by the amount of VAT. It will be the client's responsibility to pay their own IGI (Andorra - 4.5%) to the carrier.

Home deliveries for orders under €1500 have a cost of €49

Free standard shipping - Street delivery (for any order over €1500)

Free home delivery, for orders > €1500 - By appointment, in the room you choose within the home, remember to enable it to be able to place the new furniture, the carrier will not move other furniture and/or elements, nor will it remove the cardboard. Accessories and lighting are not included in home delivery. The assembly service is not included in the home delivery service.

DELIVERY TIME

Eichholtz has a significant part of his collection in permanent stock, it takes around 15 business days to be delivered when the product is in stock. When a product is not in stock it can take from 1 to 3 months and Oroa will inform you by email to have your agreement before payment.

DELIVERY DAY
Before the day of delivery, our carrier partners will contact you to arrange a time slot in which you can wait for your order (home delivery only).
For small to medium items , we work with several carriers, these will be delivered as soon as possible and the delivery person will not call you ahead of time to schedule delivery.

For heavier items , delivery will be made outside the building by pallet truck. Prior to the delivery day, our delivery partners will contact you to arrange a delivery date based on your availability. For deliveries made by a carrier, the customer is responsible for inspection of the outer packaging. If there is a problem, this must be noted on the delivery note for any possible claim.

IMPORTANT

Please make sure all packages are in good condition, if there is any damage to your package, please open the box before signing and if you see any damage, please note it on the packing slip. If there is no damage to the carton, you have 48 hours to fully inspect the item. After 48 hours, no damage exchange is available. In case you need to return your item, the original packaging is required to avoid packaging costs.

Also, be sure to carefully measure your door frames, hallways, stairwells, and elevators to determine the best fit for your new furniture. If we are unable to deliver your furniture to your home, you will be responsible for the return shipping costs.
Your items can be stored free of charge for a period of 30 days. At the end of the second month, we will charge 1% of the total price (without discount) per month.

RETURN POLICY
We offer a 7 day return policy.
If you need to update your shipping address once your order is on the way, you will be charged a rerouting fee.
If you wish to cancel an order, you must inform us by email at info@oroa.es. As long as you cancel your order before it leaves our warehouse, you will receive a refund less the restocking fee, if applicable.
If you cancel your order after it has left our warehouse, you will be responsible for the shipping and return costs.

CLAIMS FOR DAMAGE AND/OR SPARE PARTS
If you wish to report damage, or in the event of an issue that requires replacement or a replacement part for your ordered furniture, please read the following steps carefully:
Be sure to maintain our product packaging and packaging materials to match the claim criteria.

Please send clear photos of the outer and inner packaging and the problem reported, as well as a photo of the shipping mark (the white sheet in the box with the barcode)
Finally, provide a brief explanation of the problem and how it occurred.
* Please note that replacement parts are subject to availability and claims processing may take up to 4-6 weeks *

ITEM NOT UNPACKED:

Oroa will either refund you based on your initial transaction or proceed with your exchange. The client will only be responsible for the return and a replacement commission will be applied, the amount is 10% of the sale price without possible promotions. For all purchases, the refund is made according to your initial transaction, within 14 days from the date of delivery of your items. Beyond that, Oroa reimburses you by issuing a credit.

UNPACKED AND UNUSED ITEM:

Oroa reimburses you by issuing a credit. The customer is responsible for the return and a replacement commission will be applied, the amount is 10% of the public price without possible promotions.

To start your return, contact our team at info@oroa.es or contact us at +34.919.035.669, They will help you configure what you need for the return.

We ask that you place your returned item in its original packaging. We can only accept returned products in good condition. Products with scratches, stains, damage, punctures, or other modifications cannot be returned.
The returned item will be inspected within 72 hours of arrival at our warehouse. Once we've determined it's like new, our team will process your return, refund or credit.